Tania Gray

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About Tania Gray

Tania leads Customer Success at EnrolNow. With a background in early childhood education and service management, she works closely with kindergartens and early learning services across Australia to improve enrolment processes, streamline administration, and support teams using the EnrolNow platform. Her role gives her daily insight into the real challenges services face when managing enrolments, waitlists, and family communication.
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  • Best Preschool Software

Your website – awesome or irritating?

2026-03-16T00:36:48+00:00

I recently had to order a basketball uniform for my son, from the club’s website, it was the most drawn out process. It struck me that as parents we expect better, easier, more efficient ways to get things done.

Your website – awesome or irritating?2026-03-16T00:36:48+00:00
  • Preschool Administration Software Melbourne

Does being mobile friendly really matter? 

2026-03-16T00:37:01+00:00

We've analysed our form submissions across our various products and it shouldn’t surprise you to find that consistently, parents are choosing mobile as their preferred device for communication.

Does being mobile friendly really matter? 2026-03-16T00:37:01+00:00
  • Preschool Management Software Melbourne

Empty seat, missed opportunity

2026-03-16T00:37:16+00:00

The gap between actual occupancy and potential occupancy (based on waitlist applications) represents on avg. $80,000 per centre year in missed revenue opportunities.

Empty seat, missed opportunity2026-03-16T00:37:16+00:00
  • Preschool Attendance App Melbourne

Childcare’s long sales cycle creates focus on nurturing leads efficiently

2026-03-16T00:37:24+00:00

Customer acquisition in the early childhood sector is challenging. Not only is it a competitive market to try and engage new families and encourage them to consider your centre, but these numbers show us that it is just the start of a long journey to convert leads to customers.

Childcare’s long sales cycle creates focus on nurturing leads efficiently2026-03-16T00:37:24+00:00
  • Preschool Billing Software Melbourne

EnrolNow Fact: monthly avg churn rate 8%

2026-03-16T00:37:37+00:00

Understanding the pattern of churn at your centre and understanding how it compares to the industry average can provide interesting insights into the health of your centre. It also helps focus on the importance of a strong waitlist and ensuring you have good processes in place to manage those on the waitlist.

EnrolNow Fact: monthly avg churn rate 8%2026-03-16T00:37:37+00:00

Contact

(03) 4052 1111
hello@enrolnow.com.au

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Program Preferences Example Scenarios

Scenario 1

Council sends program preference form to family. Child is created in your EnrolNow system.

Allocate Days Example Scenarios

Scenario 1

Allocate a child to their days by updating the “Current Allocated Days” field or the “Upcoming Allocated Days” field located on the child’s profile.

Allocate Days and Room Example Scenarios

Scenario 1

Allocate a child to their days by updating the “Current Allocated Days” field or the “Upcoming Allocated Days” field located on the child’s profile.

Allocate a child to their room by updating the “Current Allocated Room” field or the “Upcoming Allocated Room” field located on the child’s profile.

Program Acceptance Example Scenarios

Scenario 1

Once a child has submitted their additional days preferences, on the child record they must be manually allocated their days under the “Current/Upcoming Allocated Days (Unfunded)” field.

Program Acceptance Example Scenarios

Scenario 1

Email family the “Additional Unfunded Days” email template:

Sending an email to one child at a time

Sending a bulk / mass email to less than 100 email addresses

Sending a bulk / mass email to more than 100 email addresses

Scenario 2

In the scenario where the group is wanting to progress an application internally, the service can use the Quick Action option on a child record to submit additional days form and update status of child to “Program Accepted”

Add Child Example Scenarios

Scenario 1

Council sends late /  mid year allocation child to service. 

Add NEW child to system – use the “Add New Child” button. Adding a new child

Scenario 2

Register an existing child for a NEW program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change an Application

Scenario 3

CHANGE a child’s program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change and Application

Add Child Example Scenarios

Scenario 1

Council sends annual allocation list to service.

Forward allocation list to support@enrolnow.com.au for upload (allow 7 days)

Allocate Program Example Scenarios

Scenario 1

Allocate program for families – use the “TY – Allocate Program” or “NY – Allocate Program” quick action buttons on a child record. 

Offer Process Example Scenarios

Scenario 1

Email family the “Welcome to Kindergarten Offer and Program Allocation” email template:

Sending an email to one child at a time

Sending a bulk / mass email to less than 100 email addresses

Sending a bulk / mass email to more than 100 email addresses

Scenario 2

In the scenario where the Service is wanting to push through a late enrolment quickly, the service can use the Quick Action option on a child record to Allocate Program

Offer and Allocate Program Example Scenarios

Scenario 1

Email family the Offer and Allocate Form email template:

Sending an email to one child at a time

Sending a bulk / mass email to less than 100 email addresses

Sending a bulk / mass email to more than 100 email addresses

Scenario 2

Submit Form on behalf of the family – use the “TY – Allocate Program” or “NY – Allocate Program” quick action buttons on a child record. 

Service Allocated Example Scenarios

Scenario 1

Family submits Council application form and service preferences. Once the Council has allocated the child to your service, the child will become visible in your EnrolNow system. You are not yet able to engage directly with the Family.

Program Preferences Example Scenarios

Scenario 1

Family submits Council application form with service and program preferences. Child becomes visible in your EnrolNow system. You are not yet able to engage directly with the Family.

Offer Process Example Scenarios

Scenario 1

Council emails the family the offer and asks them to submit the Offer Acceptance Form. Upon accepting the offer, the child’s status will update to Offer Accepted and you will then be able to start engaging with the family directly.

Offer Process Example Scenarios

Scenario 1

Email family the Offer Acceptance Form email template:

Sending an email to one child at a time

Sending a bulk / mass email to less than 100 email addresses

Sending a bulk / mass email to more than 100 email addresses

Scenario 2

In the scenario where the Service is wanting to push through a late enrolment quickly, this step can be skipped (from a system process perspective).

Add Child Example Scenarios

Scenario 1

Council sends annual allocation list to service.

Forward allocation list to support@enrolnow.com.au for upload (allow 7 days)

Scenario 2

Council sends late /  mid year allocation child to service. 

Add NEW child to system – use the “Add New Child” button. Adding a new child

Scenario 3

Register an existing child for a NEW program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change an Application

Scenario 4

CHANGE a child’s program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change and Application

Enrolment Example Scenarios

Scenario 1

Email family the Enrolment Form email template:

Sending an email to one child at a time

Sending a bulk / mass email to less than 100 email addresses

Sending a bulk / mass email to more than 100 email addresses

Program Allocation Example Scenarios

Scenario 1

Allocate children to programs using the Allocation Engine:

Allocation Engine Overview

Using the allocation engines to commit allocations

Scenario 2

Changing a child’s allocated program:

Changing a child’s allocated program

Program Preferences Example Scenarios

Scenario 1

Email family the Program Preference Form email template:

Sending an email to one child at a time

Sending a bulk / mass email to less than 100 email addresses

Sending a bulk / mass email to more than 100 email addresses

Scenario 2

Submit Program Preferences on behalf of the family – use the “TY – Submit Program Preference” or “NY – Submit Program Preference” buttons:

Add or Update a Child’s Preferences

Service Allocation Example Scenarios

Scenario 1

Allocate children to your service using the Allocation Engine:

Allocation Engine Overview

Using the allocation engines to commit allocations

Waitlist Example Scenarios

Scenario 1

Family submits Waitlist Application Form via link on Service’s website

Scenario 2

Add NEW child to system – use the “Add New Child” button. Adding a new child

Scenario 3

Register an existing child for a NEW program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change an Application

Scenario 4

CHANGE a child’s program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change and Application

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