City of Stonnington

Process Steps

Visit Help Centre
1

Waitlist

Task:

Create Child and/or
Register Existing Child
For care period and program type

Child status is updated to:
Waitlisted
How-to & Example Scenarios:
Video Overview
Example Scenarios
2

Service Allocation

Task:

Allocate child to a service

Child status is updated to:
Service Allocated
How-to & Example Scenarios:
Video Overview
Example Scenarios
3

Offer Process

Task:

Council sends offer to the family and requests they submit the offer acceptance form. Child/family can be engaged with once the offer has been accepted.

Child status is updated to:
Offer Accepted
How-to & Example Scenarios:
Example Scenarios

Help & Support

Visit Helpdesk
Submit a Support Ticket
Contact Us

Waitlist Example Scenarios

Scenario 1

Family submits Waitlist Application Form via link on Service’s website

Scenario 2

Add NEW child to system – use the “Add New Child” button. Adding a new child

Scenario 3

Register an existing child for a NEW program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change an Application

Scenario 4

CHANGE a child’s program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change and Application

Service Allocation Example Scenarios

Scenario 1

Allocate children to your service using the Allocation Engine:

Allocation Engine Overview

Using the allocation engines to commit allocations

Offer Process Example Scenarios

Scenario 1

Council emails the family the offer and asks them to submit the Offer Acceptance Form. Upon accepting the offer, the child’s status will update to Offer Accepted and you will then be able to start engaging with the family directly.

Service Allocated Example Scenarios

Scenario 1

Family submits Council application form and service preferences. Once the Council has allocated the child to your service, the child will become visible in your EnrolNow system. You are not yet able to engage directly with the Family.

Program Preferences Example Scenarios

Scenario 1

Email family the Program Preference Form email template:

Sending an email to one child at a time

Sending a bulk / mass email to less than 100 email addresses

Sending a bulk / mass email to more than 100 email addresses

Scenario 2

Submit Program Preferences on behalf of the family – use the “TY – Submit Program Preference” or “NY – Submit Program Preference” buttons:

Add or Update a Child’s Preferences

Program Allocation Example Scenarios

Scenario 1

Allocate children to programs using the Allocation Engine:

Allocation Engine Overview

Using the allocation engines to commit allocations

Scenario 2

Changing a child’s allocated program:

Changing a child’s allocated program

Enrolment Example Scenarios

Scenario 1

Email family the Enrolment Form email template:

Sending an email to one child at a time

Sending a bulk / mass email to less than 100 email addresses

Sending a bulk / mass email to more than 100 email addresses

Add Child Example Scenarios

Scenario 1

Council sends annual allocation list to service.

Forward allocation list to support@enrolnow.com.au for upload (allow 7 days)

Scenario 2

Council sends late /  mid year allocation child to service. 

Add NEW child to system – use the “Add New Child” button. Adding a new child

Scenario 3

Register an existing child for a NEW program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change an Application

Scenario 4

CHANGE a child’s program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change and Application

Offer Process Example Scenarios

Scenario 1

Email family the Offer Acceptance Form email template:

Sending an email to one child at a time

Sending a bulk / mass email to less than 100 email addresses

Sending a bulk / mass email to more than 100 email addresses

Scenario 2

In the scenario where the Service is wanting to push through a late enrolment quickly, this step can be skipped (from a system process perspective).

Program Preferences Example Scenarios

Scenario 1

Family submits Council application form with service and program preferences. Child becomes visible in your EnrolNow system. You are not yet able to engage directly with the Family.

Allocate Days Example Scenarios

Scenario 1

Allocate a child to their days by updating the “Current Allocated Days” field or the “Upcoming Allocated Days” field located on the child’s profile.

Offer and Allocate Program Example Scenarios

Scenario 1

Email family the Offer and Allocate Form email template:

Sending an email to one child at a time

Sending a bulk / mass email to less than 100 email addresses

Sending a bulk / mass email to more than 100 email addresses

Scenario 2

Submit Form on behalf of the family – use the “TY – Allocate Program” or “NY – Allocate Program” quick action buttons on a child record. 

Offer Process Example Scenarios

Scenario 1

Email family the “Welcome to Kindergarten Offer and Program Allocation” email template:

Sending an email to one child at a time

Sending a bulk / mass email to less than 100 email addresses

Sending a bulk / mass email to more than 100 email addresses

Scenario 2

In the scenario where the Service is wanting to push through a late enrolment quickly, the service can use the Quick Action option on a child record to Allocate Program

Allocate Program Example Scenarios

Scenario 1

Allocate program for families – use the “TY – Allocate Program” or “NY – Allocate Program” quick action buttons on a child record. 

Add Child Example Scenarios

Scenario 1

Council sends annual allocation list to service.

Forward allocation list to support@enrolnow.com.au for upload (allow 7 days)

Add Child Example Scenarios

Scenario 1

Council sends late /  mid year allocation child to service. 

Add NEW child to system – use the “Add New Child” button. Adding a new child

Scenario 2

Register an existing child for a NEW program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change an Application

Scenario 3

CHANGE a child’s program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change and Application

Program Acceptance Example Scenarios

Scenario 1

Email family the “Additional Unfunded Days” email template:

Sending an email to one child at a time

Sending a bulk / mass email to less than 100 email addresses

Sending a bulk / mass email to more than 100 email addresses

Scenario 2

In the scenario where the group is wanting to progress an application internally, the service can use the Quick Action option on a child record to submit additional days form and update status of child to “Program Accepted”

Program Acceptance Example Scenarios

Scenario 1

Once a child has submitted their additional days preferences, on the child record they must be manually allocated their days under the “Current/Upcoming Allocated Days (Unfunded)” field.

Allocate Days and Room Example Scenarios

Scenario 1

Allocate a child to their days by updating the “Current Allocated Days” field or the “Upcoming Allocated Days” field located on the child’s profile.

Allocate a child to their room by updating the “Current Allocated Room” field or the “Upcoming Allocated Room” field located on the child’s profile.