Williams House

Process Steps

This is your companies process steps. For more detailed queries please visit our help centre.
1

Waitlist

Task:

Create Child and/or
Register Existing Child
For care period and program type

Child status is updated to:
How-to & Example Scenarios:
1

Waitlist

Task:

Create Child and/or
Register Existing Child
For care period and program type

Child status is updated to:
How-to & Example Scenarios:
1

Add Child

Task:

Create Child and/or
Register Existing Child
For care period and program type

Child status is updated to:
How-to & Example Scenarios:
1

Add Child

Task:

Create Child and/or
Register Existing Child
For care period and program type

Child status is updated to:
How-to & Example Scenarios:
1

Service Allocation

Task:

Child is allocated to your service by Council and becomes visible in your EnrolNow system. No action required.

Child status is updated to:
How-to & Example Scenarios:
2

Service Allocation

Task:

Allocate child to a service

Child status is updated to:
How-to & Example Scenarios:
2

Program Preferences

Task:

Family submits Council application form and program preferences. Child becomes visible in your EnrolNow system. No action required.

Child status is updated to:
How-to & Example Scenarios:
3

Offer Process

Task:

Council sends offer to the family and requests they submit the offer acceptance form. Child/family can be engaged with once the offer has been accepted.

Child status is updated to:
How-to & Example Scenarios:
3

Program Preferences

Task:

Family to submit program preferences for their child or Submit program preferences on behalf of the family

Child status is updated to:
How-to & Example Scenarios:
4

Program Allocation

Task:

Allocate child to a program

Child status is updated to:
How-to & Example Scenarios:
4

Offer Process

Task:

Request family to complete offer acceptance form

Child status is updated to:
How-to & Example Scenarios:
5

Enrolment

Task:

Request family to complete enrolment form

Child status is updated to:
How-to & Example Scenarios:

Help & Support

Waitlist Example Scenarios

Scenario 1

Family submits Waitlist Application Form via link on Service’s website

Scenario 2

Add NEW child to system – use the “Add New Child” button. Adding a new child

Scenario 3

Register an existing child for a NEW program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change an Application

Scenario 4

CHANGE a child’s program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change and Application

Add Child Example Scenarios

Scenario 1

Council sends annual allocation list to service.

Forward allocation list to support@enrolnow.com.au for upload (allow 7 days)

Scenario 2

Council sends late /  mid year allocation child to service. 

Add NEW child to system – use the “Add New Child” button. Adding a new child

Scenario 3

Register an existing child for a NEW program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change an Application

Scenario 4

CHANGE a child’s program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change and Application

Service Allocated Example Scenarios

Scenario 1

Family submits Council application form and service preferences. Once the Council has allocated the child to your service, the child will become visible in your EnrolNow system. You are not yet able to engage directly with the Family.

Program Preferences Example Scenarios

Scenario 1

Family submits Council application form with service and program preferences. Child becomes visible in your EnrolNow system. You are not yet able to engage directly with the Family.

Offer Process Example Scenarios

Scenario 1

Council emails the family the offer and asks them to submit the Offer Acceptance Form. Upon accepting the offer, the child’s status will update to Offer Accepted and you will then be able to start engaging with the family directly.

Program Preferences Example Scenarios

Scenario 2

Submit Program Preferences on behalf of the family – use the “TY – Submit Program Preference” or “NY – Submit Program Preference” buttons:

Add or Update a Child’s Preferences

Program Allocation Example Scenarios

Scenario 1

Allocate children to programs using the Allocation Engine:

Allocation Engine Overview

Using the allocation engines to commit allocations

Scenario 2

Changing a child’s allocated program:

Changing a child’s allocated program

Offer Process Example Scenarios

Scenario 2

In the scenario where the Service is wanting to push through a late enrolment quickly, this step can be skipped (from a system process perspective).

Program Acceptance Example Scenarios

Scenario 2

In the scenario where the group is wanting to progress an application internally, the service can use the Quick Action option on a child record to submit additional days form and update status of child to “Program Accepted”

Service Allocation Example Scenarios

Scenario 1

Allocate children to your service using the Allocation Engine:

Allocation Engine Overview

Using the allocation engines to commit allocations

Add Child Example Scenarios

Scenario 1

Council sends late /  mid year allocation child to service. 

Add NEW child to system – use the “Add New Child” button. Adding a new child

Scenario 2

Register an existing child for a NEW program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change an Application

Scenario 3

CHANGE a child’s program type or care period – use the “TY – Add or Change Application” or the “NY – Add or Change Application” button. Add or Change and Application

Offer and Allocate Program Example Scenarios

Scenario 2

Submit Form on behalf of the family – use the “TY – Allocate Program” or “NY – Allocate Program” quick action buttons on a child record. 

Offer Process Example Scenarios

Scenario 2

In the scenario where the Service is wanting to push through a late enrolment quickly, the service can use the Quick Action option on a child record to Allocate Program

Allocate Program Example Scenarios

Scenario 1

Allocate program for families – use the “TY – Allocate Program” or “NY – Allocate Program” quick action buttons on a child record. 

Add Child Example Scenarios

Scenario 1

Council sends annual allocation list to service.

Forward allocation list to support@enrolnow.com.au for upload (allow 7 days)